Billing & Refund Policy

Last Updated: May 2026

1. Introduction

This Billing & Refund Policy (“Policy”) governs billing, payments, subscriptions, usage charges, refunds, and related financial matters for the Shipmuch platform and services (collectively, the “Services”).

Shipmuch is operated by TORIS Technologies (Pty) Ltd (“Shipmuch”, “we”, “us”, or “our”).

By using paid Services, you agree to this Policy.

2. Billing Model

Shipmuch primarily operates on a usage-based pricing model.

Charges may be based on factors including:

compute consumption;
memory allocation;
deployment activity;
build execution;
storage usage;
bandwidth consumption;
active runtime services;
domain usage;
and operational infrastructure utilization.

Pricing structures may evolve over time as the platform develops.

3. Pricing Transparency

Shipmuch aims to provide visibility into usage and billing metrics through the platform dashboard or related reporting systems.

However:

infrastructure usage may fluctuate;
billing estimates may vary;
and certain charges may not appear in real time.

Customers are responsible for monitoring their usage and associated costs.

4. Subscription Services

Certain Services may include:

recurring subscriptions;
enterprise agreements;
reserved infrastructure;
or fixed operational packages.

Subscriptions may renew automatically unless cancelled in accordance with this Policy.

5. Payment Terms

Customers agree to:

provide accurate billing information;
maintain valid payment methods;
and authorize Shipmuch to process charges associated with platform usage.

Failure to maintain valid payment information may result in:

service suspension;
deployment restrictions;
or account termination.

6. Invoices

Shipmuch may issue:

automated invoices;
usage statements;
enterprise billing reports;
or subscription summaries.

Invoices may be delivered electronically.

Customers are responsible for reviewing invoices and reporting billing concerns promptly.

7. Late Payments

Unpaid balances may result in:

suspension of deployments;
restricted platform access;
service degradation;
or account termination.

Shipmuch reserves the right to:

charge interest where legally permitted;
recover outstanding balances;
and engage collection processes where necessary.

8. Taxes

Customers are responsible for:

applicable taxes;
VAT;
withholding taxes;
duties;
or government-imposed charges associated with use of the Services unless otherwise stated.

Where required, Shipmuch may add applicable taxes to invoices.

9. Refund Policy

Unless otherwise required by law or explicitly agreed in writing:

payments are non-refundable;
subscription fees are non-refundable;
infrastructure usage charges are non-refundable;
and partially used billing periods will not be prorated.

This includes charges resulting from:

deployment activity;
infrastructure usage;
automated scaling;
or customer workload behavior.

10. Exceptions

Refunds may be considered at Shipmuch’s sole discretion in limited situations including:

duplicate charges;
verified billing errors;
platform-caused overbilling;
or legally required refund obligations.

Refund approvals do not create ongoing refund obligations.

11. Free Trials & Promotional Credits

Shipmuch may offer:

free trials;
promotional credits;
beta access;
or limited-time usage incentives.

Promotional credits:

have no cash value;
may expire;
may be revoked;
and may not be transferable.

Shipmuch may modify or terminate promotions at any time.

12. Usage Monitoring

Customers are responsible for monitoring:

deployment activity;
resource consumption;
infrastructure usage;
and scaling behavior.

Shipmuch is not responsible for unexpected charges resulting from:

customer workloads;
automated deployments;
scaling events;
traffic spikes;
or application behavior.

13. Enterprise Billing

Enterprise customers may receive:

custom pricing agreements;
committed usage contracts;
dedicated infrastructure pricing;
or negotiated billing arrangements.

Enterprise terms may supersede portions of this Policy where explicitly agreed in writing.

14. Billing Disputes

Customers must report billing disputes within thirty (30) days of the invoice date.

Disputes should include:

invoice identifiers;
workspace details;
affected charges;
and supporting information.

Disputes may be submitted to: billing@shipmuch.com

Failure to report disputes within the required period may constitute acceptance of charges.

15. Suspension for Abuse or Excessive Usage

Shipmuch may suspend or limit Services where:

excessive usage threatens platform stability;
fraudulent billing activity is detected;
abusive workloads are identified;
or operational risks arise.

16. Currency

Charges may be billed in:

South African Rand (ZAR);
United States Dollars (USD);
or other supported currencies depending on customer region and billing configuration.

Currency conversion rates may vary.

17. Changes to Pricing

Shipmuch reserves the right to:

modify pricing structures;
introduce new billing components;
adjust infrastructure pricing;
or change usage calculation methods.

Where practical, reasonable notice may be provided before significant pricing changes take effect.

18. Account Cancellation

Customers may cancel Services at any time.

Cancellation does not:

remove outstanding balances;
reverse prior charges;
or automatically delete deployment data unless separately requested.

Shipmuch may retain operational and billing records as required by law or internal operational policies.

19. Data Retention After Cancellation

Following cancellation, Shipmuch may:

suspend deployments;
remove hosted workloads;
archive operational metadata;
and permanently delete customer data after a reasonable retention period.

Customers are responsible for exporting data before cancellation where required.

20. Limitation of Liability

Shipmuch shall not be liable for:

indirect financial losses;
infrastructure usage overruns;
workload scaling costs;
third-party provider pricing changes;
or customer deployment behavior resulting in increased charges.

21. Contact Information

Billing Support: billing@shipmuch.com

General Support: support@shipmuch.com

Legal: legal@shipmuch.com

Operator: TORIS Technologies (Pty) Ltd Verwoerdpark Alberton Gauteng South Africa

22. Governing Law

This Policy is governed by the laws of the Republic of South Africa.