Cookie Policy

Last Updated: May 2026

1. Introduction

This Cookie Policy explains how Shipmuch (“Shipmuch”, “we”, “us”, or “our”) uses cookies and similar technologies when you access or use the Shipmuch website, platform, APIs, and related services (collectively, the “Services”).

Shipmuch is operated by TORIS Technologies (Pty) Ltd.

By continuing to use the Services, you consent to the use of cookies as described in this Policy, subject to your browser or consent preferences where applicable.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an online service.

Cookies help websites:

function properly;
maintain sessions;
remember preferences;
improve security;
analyze usage;
and improve overall user experience.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the operation of the Services.

They may include:

authentication cookies;
login session cookies;
security cookies;
load balancing cookies;
and platform functionality cookies.

Without these cookies, certain features may not function correctly.

3.2 Performance & Analytics Cookies

These cookies help us:

understand how users interact with the Services;
measure performance;
improve reliability;
identify operational issues;
and optimize user experience.

Analytics data may include:

page visits;
browser information;
session duration;
interaction behavior;
and performance metrics.

3.3 Preference Cookies

These cookies store user preferences such as:

theme settings;
language preferences;
dashboard settings;
and platform configuration options.

3.4 Security Cookies

Security-related cookies may be used to:

prevent abuse;
detect suspicious activity;
maintain session integrity;
and protect platform security.

3.5 Third-Party Cookies

Certain third-party services integrated into the platform may place cookies on your device.

These may include:

analytics providers;
payment processors;
authentication providers;
support/chat systems;
and embedded services.

Shipmuch does not control third-party cookie behavior.

Users should review the policies of third-party providers separately.

4. How We Use Cookies

Shipmuch uses cookies to:

authenticate users;
maintain secure sessions;
operate platform functionality;
improve platform performance;
analyze traffic and usage;
remember user preferences;
enhance reliability;
and protect infrastructure integrity.

5. Legal Basis for Cookie Usage

Where required by applicable law, Shipmuch requests consent for non-essential cookies.

Essential cookies necessary for platform operation may be used without explicit consent where legally permitted.

6. Managing Cookies

Users may:

manage cookie settings through browser preferences;
block certain cookies;
delete stored cookies;
or adjust consent preferences where available.

Disabling certain cookies may affect platform functionality.

7. Browser Controls

Most browsers allow users to:

refuse cookies;
remove cookies;
or configure cookie behavior.

Browser management instructions are typically available through browser help documentation.

8. Analytics Providers

Shipmuch may use analytics and monitoring providers to improve operational visibility and platform reliability.

These providers may collect:

usage statistics;
browser metadata;
device information;
and interaction metrics.

9. Retention of Cookie Data

Cookie retention periods vary depending on:

cookie type;
operational purpose;
legal requirements;
and platform functionality.

Some cookies expire automatically after sessions end, while others may persist for longer durations.

10. Security & Abuse Prevention

Cookies may be used to:

detect abuse;
mitigate fraud;
enforce security protections;
maintain infrastructure stability;
and protect user accounts.

11. International Data Transfers

Third-party providers used by Shipmuch may process information outside South Africa.

By using the Services, you acknowledge that certain cookie-related data may be processed internationally.

12. Updates to This Policy

Shipmuch may update this Cookie Policy periodically.

Updated versions will be posted on the website with revised effective dates.

Continued use of the Services after updates constitutes acceptance of the revised Policy.

13. Contact Information

Privacy Inquiries: privacy@shipmuch.com

Legal: legal@shipmuch.com

Support: support@shipmuch.com

Operator: TORIS Technologies (Pty) Ltd Verwoerdpark Alberton Gauteng South Africa

14. Governing Law

This Cookie Policy is governed by the laws of the Republic of South Africa.